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Artificial Intelligence



In the banking and financial services industry, quite crosswise, and especially in the payment systems, the application of Artificial Intelligence is progressively moving from the scope of the new products creation towards the automation of existing processes, with the aim of replacing typically human activities, until now managed by customers or operators. Some interesting use cases to point out are:

  • a conversational interface and a digital assistant (natural language query/intelligent chatbot);
  • the automation of payment origination starting from an invoice or other related documents, which removes the need for data-entry and manual checks (accounts payable invoice automation, document processing and OCR);
  • the prediction and the prevention of potential compliance issues (AML Automation);
  • the production of automatic or semi-automatic alerts and communications, which leverages a system of “suggestions” and “shortcuts” in dictation or writing, sourcing relevant information, automatically indexed from the context of the operation.